The new chairman of the John Lewis Partnership is expected to trigger a review of the company's 'Never Knowingly Undersold' promise as part of a major strategic overhaul this week. Industry sources told The Mail on Sunday the root and branch review by Dame Sharon White and her recently appointed strategic development director Nina Bhatia will leave 'no stone unturned'. For almost 100 years, John Lewis has committed itself – via its famous 'Never Knowingly Undersold' slogan – to match a rival's price if the same product is found to be cheaper elsewhere. White, 52, who was in the running to replace Mark Carney as head of the Bank of England before she took the John Lewis job, will take centre stage on Thursday after only weeks at the chain when she presents full-year results. She has inherited a fundamental strategic shift ordered by her predecessor Sir Charlie Mayfield just a few months ago to integrate senior management atJohn Lewis and Waitrose. The phrase 'kitchen sink' refers to an incoming boss releasing all of their bad news at the same time – ratherthan over an extended period which can tear morale to shreds.
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