EasyJet U-turns on quick refunds

The airline has been under intense pressure from customers in the past few weeks to bring back the online form, which was removed after most of its flights were cancelled due to the coronavirus. EasyJet has asked people to only contact them directly regarding a previous request unless it has been more than 90 days since they made their original submission.  ____________________________________________________ More on coronavirus: ____________________________________________________ An EasyJet spokesperson said: 'Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre.  'Customers may also submit a claim in writing via a new dedicated refund webform, online. 'We are experiencing higher than average wait times so we would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown.