Tui refund: Travel firm makes it harder to claim money back for cancelled holidays

Britain’s biggest travel firm has decided to make the process of obtaining a refund more difficult for the hundreds of thousands of customers whose trips have been cancelled. Under the Package Travel Regulations, Tui is required to provide a full cash refund within two weeks of cancelling a departure. We apologise for the delay but we are getting through them.” But now the company has decided to make the procedure for obtaining a refund more complex – apparently hoping that by doing so, customers will lend it money for a further 12 months from the date of departure.